You have to lead people gently toward what they already know is right.
— Phil Crosby
Successful people breed success.
In a true zero-defects approach, there are no unimportant items.
Quality has to be caused, not controlled.
Eliminating what is not wanted or needed is profitable in itself.
We can spend our whole lives underachieving.
You don't have to be noisy to be effective.
Being convinced one knows the whole story is the surest way to fail.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Selecting the right person for the right job is the largest part of coaching.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
A rule to live by: I won't use anything I can't explain in five minutes.
The audience only pays attention as long as you know where you are going.
Change should be a friend. It should happen by plan, not by accident.
The great discoveries are usually obvious.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Slowness to change usually means fear of the new.
No one can remember more than three points.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
