Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
— Tom Peters
Test fast, fail fast, adjust fast.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
If a window of opportunity appears, don't pull down the shade.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
