I was shadow health secretary for six years, and the beauty of being in opposition - if there is any beauty - is that you tend to get a pretty unvarnished view because no one bothers to paint the coal white before you turn up.

The vast majority of people who speak to me say they have had brilliant care. When they are critical, their concern tends not to be directed at the medical side but the ancillary things that surround it, such as helping patients to eat meals, cleanliness, and making sure that when patients have a problem, they are listened to.

I'm not going to go mystery shopping in the NHS because we have a million people every day using it and rating its facilities.

Andrew Lansley Quotes