In so many ways, our business is very, very unique. For example, in India, people pay with cash, and we accept cash from day one. And a lot of people in India pay with cash. And that's part of our business model.

We profile drivers based on their riding behavior, driving behavior to make sure we weed out the bad-performing drivers, which are considered unsafe in terms of their driving profiles.

Safety is top priority for us, and all our drivers are fully certified; all of them are checked. Their addresses are checked. Backgrounds are checked. To whatever extent the Indian system makes it possible to check.

Bhavish Aggarwal Quotes