Interviewers actively fool themselves, finding ways to learn from interviews even if there's actually nothing there to learn from.

For business, government, and education, the lesson is clear: People ought to be relying far more on objective information and far less on interviews. They might even want to think about scaling back or cancelling interviews altogether. They'll save a lot of time - and make better decisions.

If interviewers are prejudiced against women or Hispanics, for example, a face-to-face interview will predictably result in discrimination. Reliance on tests, or on actual or past performance, can promote equality.

Cass Sunstein Quotes