It's one thing to make financial aid available to students so they can attend college. It's another thing to design forms that students can actually fill out.

When government programs aren't working, those on the Left tend to support more funding, while those on the Right want to scrap them altogether. It is better to ask whether the problem is complexity and poor design. We can solve those problems - sometimes without spending a penny.

When government programs fail, it is often because public officials are clueless about how human beings think and act.

Cass Sunstein Quotes