If you understand gender differences in what I call 'conversational style', you may not be able to prevent disagreements from arising, but you stand a better chance of preventing them from spiraling out of control.

Asian cultures... place great value on avoiding open expression of disagreement and conflict because they emphasize harmony.

The culture of critique undermines the spirit not only of people in public roles but of those who read about them, afraid to believe in anyone or anything because the next story... will tell them why they shouldn't.

Deborah Tannen Quotes