I do engage veterans. I meet with the veterans' service organizations monthly. It's a direct, no-holds-barred discussion. I travel to their conventions, where I speak to the veterans membership. I do travel. I've been to all 50 states. When I do, I engage veterans locally. So I get direct feedback from those veterans.

What I want veterans to know is that VA is here to care for them. VA is a good system - health care wise, safety wise - highly comparable to any other system out there. Our oversight reviews tell us that. I'm very comfortable in the quality of our system.

I spent five years working very hard to develop a relationship with the veterans' service organizations. We have together worked some major projects.

Eric Shinseki Quotes