One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves.

At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become.

The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization.

Frances Hesselbein Quotes