A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority.

The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.

In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies.

Gary Hamel Quotes