You have to be sort of an emotional steward to really get a business to do something hard - to take people up the hill, to conquer the mountain, to sack the city. You have got to be a maniac.

Over the years, I just started paying a lot more attention not to whether I was right or wrong, but just to how I make people feel.

I do think entrepreneurs need to be smart, but there's another scale I never evaluated myself on that is now the source of my deepest strength: Not how much brains I have, but how much love I have.

Glenn Kelman Quotes