To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.

Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.

Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.

Joe Gebbia Quotes