Since the very beginning, we wanted to create an experience for our guests: more than just a place to sleep. We wanted to cook breakfast in the morning; we wanted to provide a subway map for our guests. Pick them up from the airport.

When the car was introduced in 1908, people could experience a brand new way to travel that was more efficient than a horse and buggy. Can you believe that cities tried to outlaw cars in the United States? Can you imagine driving a car for a year then having to go back to a horse and buggy?

For an international business such as ours, you can't localise without a local. That was a hard lesson for us. We had to be closer, physically present, which is when we put teams on the ground.

Joe Gebbia Quotes