Human beings are made up of many different values, and sometimes those values are in tension with each other.

In many companies, the person who talks the best usually gets the job. I got snowed by a few of those people over the years. I still think communication is important, but I don't think there's always a correlation between being a great communicator and other virtues that make for a great leader.

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.

John Mackey Quotes