An influencer with a small but loyal and engaged following can often have a far greater impact than one with a much larger fan base.

I want to hear from my team in a way that they know they don't have to hold back. I've made it clear that there are no repercussions for brutal honesty. I let them know that we want to hear about anything they feel is not working for the company.

I've made it clear that I have an open door policy - which means that the employee can tell me anything that is on their mind.

John Rampton Quotes