During the negotiation process, it's common for misconceptions to occur, since both parties assume what the other person is saying or thinking. This can lead to conflicts or disagreements.

Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.

Having emotional intelligence allows you to manage your emotions, show empathy, and prevent you from getting distracted. It also helps you solve problems and be a more likable person.

John Rampton Quotes