Today's world requires a different leadership style - more collaboration and teamwork, including using Web 2.0 technologies. If you had told me I'd be video blogging and blogging, I would have said, 'No way.' And yet our 20-somethings in the company really pushed me to use that more.

The number one objective is that people who make the investment in digitization, whether they are governments or service providers, get a reasonable return.

My mistakes are always around moving too slow or moving too fast without process behind it. And it's something that, if we're not careful, we'll repeat again and again.

John T. Chambers Quotes