When you're on-stage, you're expected to perform in the bar business. You shake hands. You smile. You're all positive energy: you add to your environment. When you walk in the door to the back of the house, that's like a stage door. You're off-stage now.

The Viennese wash everything. Where else in the world does the government hire public servants to wash public telephone booths and the glass over traffic lights? Every time I see someone doing these things, I smile like a child.

When my company does a good job, we make people happy. They laugh, they smile, they have a good time - that's what we do for a living. Any business doing that is making a noble effort.

Smile Quotes