Companies will need to pursue a more diversified business model, but I think those companies that have what I call a focused diversified business model will be more successful.

For me, one of the lessons from 9/11 is that you have to give the organization context for how you're acting, and you've got to communicate constantly, in this case particularly with all the changes that were occurring in the financial marketplace and in the economy.

For a number of major companies, if you can't access the commercial markets, you can't fund your business. That's a big problem. You can't pay your bills.

Kenneth Chenault Quotes