Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.

Business colleagues who have not seen each other for a long time but who have a good relationship can always shake hands warmly and grab each other's right upper arm or shoulder with their free left hand. Men and women executives should not kiss each other in public.

Knowing when and where to sit is something every young executive should learn. A junior person who comes barging into a room and takes any seat he wants catches the disapproving eye of senior management.

Letitia Baldrige Quotes