If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.

As we look ahead, we see increasing opportunities for Duke in natural gas - not just for producing electricity, but in providing gas for our customers. We have been investing in renewables as well throughout the U.S.

The way we grow is, we make investments. We've been building a natural-gas platform within Duke that started with the pipelines.

Lynn Good Quotes