The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

I always knew I wanted to be an entrepreneur. I started my own software company in high school and went to college to study entrepreneurship.

Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.

Marc Benioff Quotes