Companies make a big point of how their culture is all about 'bad news first,' but when it comes to people, they are suddenly scared to communicate bad news out of some mistaken feeling of politeness or political correctness.

At Netflix, we realized that we weren't in business with the Toshibas and the Sonys of the world. We were in business with the guy sitting at home trying to find a DVD to watch. If we had the courage to focus on him, everyone - movie studios, electronics companies, Netflix itself - won.

If you want your company to succeed, you have to have the confidence in your business to take a bet on its future - to risk destroying a mediocre business model for the chance to have a strong one.

Marc Randolph Quotes