The most influential people strive for genuine buy-in and commitment - they don't rely on compliance techniques that only secure short-term persuasion.

Why do people who consider themselves good communicators often fail to actually hear each other? Often it's due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.

Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them.

Mark Goulston Quotes