The crux is this: you can't be sincerely empathic towards and angry at someone at the same moment. In other words, you can't walk in someone else's shoes and step on their toes at the same time.

Self-esteem should not be confused with self-confidence. Self-confidence is believing in your competence and your ability to do something, whereas self-esteem is believing in your goodness.

Sadly, most labor attorneys will advise you not to say you're wrong to anyone, because that might lead them to have something they can use to sue you.

Mark Goulston Quotes