Every business needs to get out of their own mindset and into the aspirational mindsets of their customers and clients and create services and products that are beyond their customers' imagination but will be what they 'gotta have' in the future.

Presence is in the eye and ear and gut of the beholder. When you are totally present in a conversation or in a meeting, others around you perceive you as totally focused on the matter at hand and on being of value to them.

When winning is everything and everyone does whatever they need to win and to not lose, including lying, you have a world in which 'basic trust' is lost.

Mark Goulston Quotes