When we presume that we are better than people who need structure and guidance, we lack one of the most crucial ingredients for change: humility.

Active questions are the alternative to passive questions. There is a huge difference between, 'Do you have clear goals?' and 'Did you do your best to set clear goals for yourself?' The former is trying to determine the employee's state of mind; the latter challenges the employee to describe or defend a course of action.

When we stop thinking about ourselves, when we stop being so devoted to 'me,' we can start behaving in a way that actually benefits others!

Marshall Goldsmith Quotes