People are sitting at their kitchen table talking about how they're going to pay their bills, and we can speak to the hearts of people on that and show them that we respect them. Ultimately, that's how we have to talk to them. We can't talk down to them.

I respect the Forces... but civil services also have a contribution to make. They are there to bridge administration with Forces. They are critical, and I give credit to them. I don't claim to have done miracles in bridging it, but I have just said the two lines can go parallel.

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