We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made sleep a priority.

I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing.

The level of improvement has been great across the industry, and we have improved along with everyone.

Oscar Munoz Quotes