Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way.

Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.

Every employee needs to know that there's somebody out there that they serve. And when we don't let people know that for one reason or another, we're depriving them of a fulfilling job.

Patrick Lencioni Quotes