When most people are unhappy customers, they get mad; I try to get rich. All of my businesses started the same way: I got rich by improving the world and making a lot of people happier in the process.

I realized that, when you're 18, your world is wide open. But as each year passes, one more nail goes into the coffin, killing you dreams and aspirations. And by the time you reach 25, you've been beaten down and become a realist. And my advice is you can't let these things get you down.

Companies become rich because they find a way to serve others better. And if someone at your company is not serving your customers, it hurts more than your company; it hurts America.

Paul Zane Pilzer Quotes