My own life changed when my father returned from his second combat tour in Vietnam. When he came home after almost a year in Army hospitals, he weighed less than half of what he did when he left. I watched the agonizing recovery, and that experience was on my mind when I was asked to come to VA.

While I honor the soldiers in my family, and I am a student of history, the past is the past, and I do not live in the past.

When an American veteran comes to VA, it is not up to him to employ a team of lawyers to get VA to say yes. It is up to VA to get the veteran to yes, and that is customer service.

Robert Wilkie Quotes