From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries.

If we overregulate, over control, impose too many burdens and too much bureaucracy - or if we do it across the board, without taking into account the differences among businesses and their relative impact on society - that could make people risk-averse and dampen the entrepreneurial spirit.

IBM isn't investing billions of dollars every year into research and development - and winning more patents than our top 10 competitors combined for more than a decade - as an academic exercise. But research is now being driven much more by what people need rather than just by what is possible.

Samuel J. Palmisano Quotes