I once stayed at a Ritz in D.C., paid for by a client, and when I asked to change rooms because mine smelled of smoke, the hotel immediately found me a better room, then paid for my dinner and drinks and even threw in a free massage to compensate me for the very minor inconvenience.

We sometimes think that the best doctors are the ones who have the most specialized knowledge or the fanciest degrees, but in fact, study upon study, including one published in the 'New England Journal of Medicine,' show that the best doctors are the ones who also know how to connect with their patients.

You've probably noticed how when someone says hello or smiles at you, your automatic reaction is to say hello or smile back.

Shawn Achor Quotes