Those old adages - you attract more with honey; do unto others - are true. You can get attention by being acerbic or mean or making a bizarre comment. But by being nice, being empathetic, building relationships and listening, people begin to recognize that you're thoughtful and respectful of their position.

Having a thick skin doesn't mean that you're hard or harsh. I was lucky because I was born with a thick skin. That doesn't mean that things don't bother me, but you have to keep it in perspective.

Being nice doesn't necessarily mean you're weak. You can be nice and be strong at the same time. That's a character trait that we need more in Washington.

Shelley Moore Capito Quotes