When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.

You're not a product of your nature. That is your genetic makeup or your nurture, the things that have happened to you. Of course those things affect you powerfully, but they do not determine you.

Most people are basically a victim of the circumstances of their life. They have things like 9/11, they have terrorism threats, they have new war threats, they have economy problems, and they think, 'What can I do? I'm basically a victim.'

Stephen Covey Quotes