I like a good cliche because it reminds you that much of management practice boils down to things you need to do but often forget or fail to do often enough.

Things will absolutely go wrong. In a healthy team, as soon as things go wrong, that information should be surfaced. Trying to hide or obscure bad news creates an environment of distrust or lack of transparency.

People love to play expectations games, and that is always bad for collaboration internal to a team, with your manager, or externally with customers.

Steven Sinofsky Quotes