As a former waitress myself, I know firsthand how a simple smile from someone can improve your day and how a single harsh word can destroy it. Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways.

After the loss of my sister - my darkest time - I tried to think of the beauty she'd brought to this world and the lives she had touched and the love she had left behind.

I can have my day carefully planned, but if someone wakes up with a cough or a sniffle, then everything changes. Thinking quickly and adapting without grumbling are essential skills to learn, in my opinion.

Susanna Kearsley Quotes