We all know that little words or phrases can mean a lot, yet so few of us know just what to say. Phrases, such as 'chin up,' or 'it could be worse,' usually have the opposite effect; they feel tired and impersonal, even dismissive.— Susie Dent
We all know that little words or phrases can mean a lot, yet so few of us know just what to say. Phrases, such as 'chin up,' or 'it could be worse,' usually have the opposite effect; they feel tired and impersonal, even dismissive.
