Admiration takes on a whole new level when you appreciate just how complex it is to run a modern business.

Crankiness is a human attribute that, when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can't be ridiculously disrespectful.

The best way to change it is to do it. Right? And then after a while you become it, and it's easy.

Ursula Burns Quotes