I begin early in the morning and edit everything I wrote the previous day. I write until mid-afternoon. My goal is to write a chapter per week, and if I am not finished by Friday, I write on the weekend. I get a lot of fan emails and answer them every day. In the late afternoon, I attend to the business of publishing, etc.

Grassroots techies - the mostly unknown people who write code and start companies that don't make the headlines - hate, loathe, and despise Microsoft. At technology conferences, it is the devil, or the guaranteed laugh line. Its products are mocked, its business practices booed.

When 'Buffy the Vampire Slayer' premiered on the WB Network in 1996, American culture was in trouble. Americans were bowling alone, pursuing individual interests to the detriment of the communal good. Business leaders were celebrating creativity and neglecting discipline. Nike's 'Just do it' ads were teaching young people to break the rules.

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