I have a temper, and it can flare from time to time, but as I've gotten older and more experienced, I think I use it in a controlled way. Oftentimes, I'm acting.

Broken-windows enforcement is really about controlling behavior to such an extent you change it: If you deal with the little things, you can keep them from going into the big things. Zero tolerance implies zealotry. It's oppressive. And it's not achievable. You're never going to be in a position to eliminate all crime.

You have to bare your fangs once in a while.

William Bratton Quotes