Broken-windows enforcement is really about controlling behavior to such an extent you change it: If you deal with the little things, you can keep them from going into the big things. Zero tolerance implies zealotry. It's oppressive. And it's not achievable. You're never going to be in a position to eliminate all crime.

I've spent my life in the police profession, and I'm proud of that. But I am also very cognizant of the profession's limitations, its potential for abuse, and its potential negative impact.

I like having ambitious people around me. I could care less if they want my job.

William Bratton Quotes